CROWN AUTOMOTIVE WARRANTY
If you have a problem with an original Crown part the first step is to contact the authorized Crown dealer from where you purchased this part. Your Crowndealer will contact us regarding the problem. Unfortunately, we do not answer any e-mails directly pertaining to potential problems.
If a part needs to be inspected by Crown, then you will need to return the part in its original Crown packaging to the dealer from where it was purchased. Please make sure to have the following information available when you contact the dealer:
- The original date of purchase.
- Was the installation performed by the Crown dealer where you purchased the part?
- Which Jeep® was the part installed on?
- Please include Model, year, mileage and general condition.
- Additional information which may be required is engine type, transmission type, transfer case type and/or axle type.
- Was the part installed by a professionally certified mechanic in a place of business? If so, please provide their contact information, including business name, street and mailing address and phone number(s).
- Was the part inspected prior to installation and determined to be potentially defective? If the part had been inspected and was installed, please describe in detail the problem(s) you are experiencing.
The reason we require this information is because we take seriously any and all issues pertaining to the quality of our parts. Crown Automotive strives to provide the best quality, so when the quality of one of our parts is questioned, we need to determine if the part is defective or if there are other factors, such as improper installation or abuse, that may be a cause.
If it is determined by Crown that a part is defective in fit and/or workmanship, then Crown Automotive will, at its discretion, reimburse or replace the part in question, to the dealer from where the part was purchased. It is then the dealer’s sole discretion to reimburse or replace the part in question to the dealer’s customer. Crown Automotive is not responsible for replacing or reimbursing a part directly to our dealers’ customer. Crown cannot be held responsible for any defects that are the result of improper installation or abuse. Crown cannot be held responsible for any part that was not installed by a professionally certified mechanic in a place of business.